RESTAURANT

Barista / Waiter/ Waitress

Are you looking for hospitality working hours that avoid nights and evenings?

Full-time or part time opportunities in the front of house position.

Salary: up to £11.55 ( £24,024 pa – 40 h wk)

Are you keen to work as a barista/ waiter/waitress in a fast-paced garden centre Restaurant with a great reputation? Then join us here as a member of our front of house and coffee hut team.

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What we’re looking for in our Waiter/Waitress…

You have a natural ability to look after people and make them happy and like us, you’re passionate about teamwork, and food & drink. Previous experience in hospitality as a barista/ waitress/waiter would be helpful but isn’t essential. More importantly, you’re hands-on with a positive attitude. Welsh speaking is an advantage.

Benefits:

• Generous colleague discounts within the garden centre and restaurant
• Alternate weekend rota for good life/work balance
• Learning and development support
• Team socials and events
• Part of a business focused on quality lifestyle job with good work / life balance
• Being part of an award-winning family business.

A little more info on us & how to apply:

• We are an award-winning business, having won Best Garden Centre in the UK recently, in 2019, amongst many other awards.
• Our aim is to be the destination centre in North Wales, providing the best choice, advice, brands and experience. Giving our customers inspiration and an aspirational experience.
• We aim to provide a colleague environment that is supportive and rewarding with a conscious focus on lifestyle and work / life balance.

Please send an email, stating a little about yourself and why you think you would be suitable for the role and CV to: hello@frongoch-gardencentre.co.uk.

We thank you for your interest in applying for this position. Due to the high volume of applicants, we receive, we are unable to reply to everyone, we will do our very best but may only contact you if we wish to invite you to an interview.

Restaurant Host / Maitre D’ – Permanent Position

Are you looking for hospitality working hours that avoid nights and evenings?

Saturdays and / or Sundays 10.30am-4pm

Salary: up to £12.25  / hour (pay rate 1/4/24)

If you are a motivated and outgoing individual with a passion for providing exceptional service, we would love to hear from you. Join our team and help us to create memorable experiences for our customers.

Responsibilities:

• Making a good first impression as the Host is the first point of contact for the restaurant.
• Assisting customers to their table.
• Communication with customers in their preferred language.
• Looking after customers with any special requirement.
• Managing the flow of customers into the restaurant.
• Being part of the coffee hut cover team.
• Assisting front of house team when required.

You will need:

• Excellent communication and people skills.
• To be able to work under pressure and multi task.
• To create a warm and welcoming environment.
• To be Welsh and English speaking.

What we’re looking for in our Host / Maitre D…

You have a natural ability to look after people and make them happy and like us, you’re passionate about teamwork, and food & drink. Previous experience in hospitality as a  would be helpful but isn’t essential. More importantly, you’re hands-on with a positive attitude.

Benefits:

• Generous colleague discounts within the garden centre and restaurant
• Learning and development support
• Team socials and events
• Part of a business focused on quality lifestyle job with good work / life balance
• Being part of an award-winning family business.

A little more info on us & how to apply:

• We are an award-winning business, having won Best Garden Centre in the UK recently, in 2019, amongst many other awards.
• Our aim is to be the destination centre in North Wales, providing the best choice, advice, brands and experience. Giving our customers inspiration and an aspirational experience.
• We aim to provide a colleague environment that is supportive and rewarding with a conscious focus on lifestyle and work / life balance.

Please send an email, stating a little about yourself and why you think you would be suitable for the role and CV to: hedd.frongoch@gmail.com 

We thank you for your interest in applying for this position. Due to the high volume of applicants, we receive, we are unable to reply to everyone, we will do our very best but may only contact you if we wish to invite you to an interview.

RETAIL & CUSTOMER SERVICE TEAM

Customer Service, Merchandiser

Clothing, Well-Being & Gift Department

Full time 37.5 hrs per week(Sun – Thurs).

Salary: £11.50 – £12.50ph depending on experience

As a merchandiser and customer service assistant in the Clothing, Well-Being & Gift Department, your role will be to work with the merchandising manager, merchandise new and existing stock, maintain house keep standards, replenish stock as directed and assist customers.

Working closely with the managers to develop, maintain and create a department that is managed and maintained to the standards set out and expected within Fron Goch.

Understanding that flexibility is required with covering annual leave, seasonal late-night Thursday opening when necessary.

Managing the Department Responsibilities

You are responsible for the day-to-day management of the area.

Managing standards. Maintaining cleanliness, health & safety standards in the area. Making sure of the team working with you are doing so in a safe & professional manner.

Working with management to ensure all health and safety training is complete and up to date in your department.

Creating a positive, helpful experience for customers. Be a role model and lead by example. Providing exceptional customer focused service.

Ensuring that any information, new products, guidance for displays etc needing to pass on to the next team member through thorough, good handovers.

Structuring the day according to the needs of the business. Making full use of the day with your team. Recognizing when to focus on tasks and then change to customer service mode.

Preparing work for team members, developing a hand over after each shift.

Displays, Layout & Merchandising

Working with your manager and visual merchandiser/s on displays and layout. Maintaining the structure and layout throughout the season.

Working with the merchandising manager to ensure walk throughs, identify product opportunities & development.

Recognizing and identifying areas that require visual attention in management absence.

Making sure all stock is represented in a presentable manner daily. Ensuring all sizes, colours, presentable for sale. Management of sale items.

Contributing with your knowledge of customers purchasing habits, stock levels as well as artistic input when necessary.

Managing Stock Responsibilities

Working alongside your manager and the EPOS team overseeing stock management. Ensure all overstock and sale is managed.

Overseeing the management of the warehouse stock and area.

Working with the marketing team on POS / events / social media strategies. Be actively willing to participate in the promotion of the department.

Working alongside your manager / buyer, you will be required to contribute with your knowledge of customers feedback on the shop floor. Purchasing habits, comments etc.

Key Skills

Lead by example. Provide exceptional customer service

Understanding the principles of merchandising, particularly clothing.

Overseeing stock management

Work with merchandising team/buyer on display

Managing merchandising & customer care standards

Locking up /key holder responsibilities. Flexibility to cover planned holidays and sickness if necessary.

This role requires a people person – someone who loves customers, understands clothing retail and working as part of a team. Enjoying meeting our customers, dealing with day to day challenges and assisting the efficient and smooth running of our business.

In order to converse with our customers, a good understanding of both Welsh & English would be highly advantageous.

This is an exciting and varied opportunity in which you will be working for an award-winning family business.

Benefits:

• Generous colleague discounts within the garden centre and restaurant
• Learning and development support
• Team socials and events
• Part of a business focused on quality lifestyle job with good work / life balance
• Being part of an award winning family business
• Discounted Leisure facilities at Gwynedd Leisure Centre’s.

Other:

• We are an award winning business, having won Best Garden Centre in the UK, amongst many other awards.
• Our aim is to be The destination centre in North Wales, providing the best choice, advice, brands and experience. Giving our customers inspiration and an aspirational experience.
• We aim to provide a colleague environment that is supportive and rewarding with a conscious focus on lifestyle and work / life balance.

Closing date : when position filled.

To apply please email a covering letter and CV to kati@frongoch-gardencentre.co.uk