Placing an order on our website is quick and easy.
Simply click on the ‘Add to Basket’ button beside the item or items you wish to purchase and a window will appear confirming these have been added to your basket.
Clicking on the ‘Go to Checkout’ button will ask you to sign in, register or checkout as a guest, price and delivery charges and address will then be confirmed.
You should then click on the ‘Continue’ button. You will then be asked to enter your billing and card payment details and then click on the ‘Make Payment’ button.
Finally, you will receive confirmation of your order along with your order number.
As soon as you place your order we start to process it, therefore should you wish to add an item or change your order you should phone us on 01286 677212 and we will be able to assist you further.
Payments online can be made by most of the large credit/debit cardholders, payments will be taken via the secure PayPal system. However, if you would prefer to order over the phone you can do so by calling 01286 672212. We take every reasonable care to ensure that your order and any subsequent transactions are conducted in a secure environment.
To cancel your order you should phone us on 01286 672212 and if we have not already sent your order to you we will cancel it and refund any payment taken. If your order has already been sent you have the right to cancel your order within 28 days of delivery. You must take reasonable care of the goods while they are in your possession and you must not use them.
We will only refund the purchase price when we have received the goods from you in an undamaged state. Returns will be at your cost unless there has been an error with your delivery or you have received damaged goods. The ability to cancel your order does not apply to goods that have been worn, washed or otherwise used.
This does not affect your statutory rights.
If you discover the goods are faulty you must notify us within 7 days of the date of delivery or within a reasonable period of time (if the defect was not readily apparent).
We may inspect the goods, either by arranging to have the goods returned to us or ask you to email us a photo(s) of the damaged goods.
If we agree with you that the goods are faulty and the fault was not caused by your neglect or misuse of the goods, we will, at your choice, replace, refund or repair (if possible) the faulty goods at no cost to you.
We will refund any reasonable costs you prove that you have incurred in returning the faulty goods to us. We recommend that you keep postal and packaging receipts for this purpose.
If we send you incorrect goods you should notify us as soon as you discover the error and within a reasonable period of time. We will arrange for our courier to collect the goods from you or ask you to return the goods to us by post.
The correct items will then be dispatched as soon as possible.
Your money will be refunded back onto your card as soon as we are in receipt of the goods and refunds normally take 1-2 working days to reach your account. We will issue the refund to the card which was used to place the order.
We do allow dogs in the garden centre, the coffee hut, restaurant atrium and conservatory seating area.
We ask that dogs are not taken into the servery and general seating areas of the restaurant.
Assistant dogs are allowed in all areas.
Dog water bowls are situated next to the bike racks and on the restaurant patios.
Dog treats may be purchased in the restaurant.
If you cannot find your answer here, please feel free to fill in the form below and one of our staff will contact you.
Fron Goch is happy to answer any questions that we can. With specialised staff in all areas please feel free to give us a call on 01286 672212 or pop in. We can we are more than happy to help.
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