Introduction

The Fron Goch Family Loyalty is hereafter known as ‘Loyalty’ rewards members with vouchers, offers and a host of exciting additions in store.

These terms and conditions are hereafter known as ‘the Conditions’ set out the terms on which you can join the loyalty, These are also the terms relating to data protection.

If you join the Loyalty or use a Loyaltty Crad or our App, you automatically accept these Conditions.

Joining the Loyalty with Card or App

Your name, full postal address, email address, date of birth and signature must be provided for you to be registered. Applicants must be aged 16 or over and must have a resident UK, Channel Island or Isle of Man address. The Loyalty reserves the right to refuse an application at its sole discretion.

Your Card/App use is issued by and remains the property of, the Loyalty. It must be returned to the Loyalty on request or destroyed when no longer valid for use.

If you do not register your Loyalty Card or App you will not become a member or be able to redeem benefits nor will you be eligible for other Loyalty offers and promotions from time to time.

If the Loyalty reasonably believes that you have breached these Conditions and/or abused the Loyalty, the app or cards may be terminated without prior notice. The Loyalty reserves the right to take any action deemed necessary where a Card is found to have been used in a way that abuses the Loyalty.

The Loyalty also reserves the right to:

(a) stop issuing Card / cancel the app at any time;
(b) on notice to you, alter or amend these Conditions of operation of the Card/app and/or Loyalty; and
(c) on notice to you, amend, withdraw or cancel the Cards and/app (including the value, redemption and issue of such) and/or terminate the Loyalty. In particular, we may close your account.

You may terminate your Card/ appat any time in which case benefits on the Card or app and vouchers issued shall be lost.

You are responsible for the security of your Card/app and all vouchers issued on that Card/app. If you believe an unauthorized person has compromised the security of the Card/app by, for example, its theft or the theft of personal information relating to it you should notify Fron Goch Garden Centre immediately. Lost, damaged or stolen Cards can be replaced by visiting. Fron Goch Garden Centre. A Card and vouchers issued should be treated like cash. The Loyalty is not responsible for any unauthorised use of the Card/ app or any lost or stolen vouchers.

Any Card/App issued is personal to the person whose personal details were submitted with their registration. A Card and anybenfits on it are non-transferable, and can only be used by the registered Loyalty Member.

Only one membership per household. We reserve the right to refuse, merge or close additional accounts at any time.
Please keep us informed of any changes in address or email address. To update your details, please email hello@frongoch-gardencentre.co.uk or call 01286672212.

The Loyalty is not open to employees of Fron Goch Garden Centre .

Rewards, Vouchers, Instore Offers

To recieve offers at Fron Goch Garden Centre, you must present your Card/App at the till at the time of purchase.

Rewards will be awarded on selected merchandise sold in Fron Goch Garden Centre, with the exception of gift tokens, bottled gas, furniture, BBQ’s and other products from time to time as notified. PRewards will not be available for purchases made in the Restaurant and the Coffee Hut.

Product discounts related to, and offered as part of the Loyalty are not valid for redemption against the excepted merchandise noted in section 3b.

The Loyalty reserves the right to offer rewards on certain products as selected by Fron Goch Garden Centre from time to time at its sole discretion.

The Loyalty reserves the right to terminate any rewards, at its sole discretion. The Loyalty will give Cardh/App holders as much notice as it reasonably can of any decision to terminate rewards on offer. The Loyalty reserves the right to give such notice via post, email or our website. The Loyaltymay also display notices detailing any termination or variation to any offers in-store.

Several times a year the Loyalty will arrange, either via its own systems or via its outsourced service providers, for you to be sent, either via email or post, the chosen means to be at the Loyalty’s sole discretion, in your account at the time of the mailing extract. The Loyalty shall not be responsible for rewards lost in the post or bounced via email.

If the Loyalty reasonably suspects abuse, fraud or misconduct in respect of the use of the Card/App, it may refuse to issue and/or cancel rewards. You may not rely on any human or software error that results in the award of points or vouchers to which you are not entitled under these Conditions.

Vouchers/Rewards are personal to you, non-transferable and cannot be exchanged for cash. They can only be used when presented with the registered Card/App. Rewards that the Loyalty deems to be damaged, defaced or photocopied will not be accepted.

General Terms

The Rewards may vary these Conditions and will give Cardholders/App as much notice as it reasonably can. The Loyalty reserves the right to give such notice via post, email or our website. The Loyalty may also display notices detailing any variations to these Conditions instore.

Cardholders/App should check our website and specifically these Conditions frequently in order to ensure they are aware of any changes that the Loyalty has made to these Conditions.

If the Loyalty decides to transfer the scheme to another legal entity, it may transfer all of its rights and obligations under these Conditions without your consent and may disclose information about you to any potential or new owner.

The Loyalty will not be liable to Cardholders/App for losses suffered by Cardholders. This limit on liability does not exclude or limit the Loyalty liability for death or personal injury caused to a Cardholder/App as a result of the Loyalty’s negligence. These Conditions prevail if they conflict with any other material issued by the Loyalty to Cardholders in connection with the operation of the Loyalty.

The Loyalty and Cardholders/App rights and obligations under these Conditions and any dispute in relation to them shall be governed by English law and heard to the exclusion of all other forums in the English courts. The Loyalty’s obligations to Cardholders in respect of the Scheme are contained in these Conditions and nowhere else.

This section sets out how the Loyalty collects your personal data, how the Loyalty uses it and who the Scheme shares it with. Under the General Data Protection Regulation (GDPR), your data controller is the legal entity that operates Fron Goch Garden Centre from which you joined the Scheme. For full details of our data protection policy, please view our Privacy Policy at www.frongoch-gardencentre.co.uk.

What personal information do we collect about you?

Information that you provide when completing your Loyalty Card application on our website or instore (including your name, date of birth, relationship status, interests and hobbies, postal address, email and phone number);

Information relating to your membership of any of our clubs, such as Loyalty Card.
information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address (you can unsubscribe from our marketing communications at any time by clicking on the link at the bottom of our emails);

When you use Loyalty Card to shop with us or use Loyalty Card vouchers or coupons, we may collect transaction information, including the in-store and online purchases you earn Loyalty Card points for and how you use your Loyalty Card coupons and vouchers within Fron Goch Garden Centre.

Any other personal information that you choose to send to us

Delete Your Account

In-App Steps to delete your APP account:

Step 1: Log into the app

Step 2: Go to the Account icon

Step 3: Select the Details tab at the top

Step 4: Scroll to the bottom and tap ‘Permanently Delete Account’

Step 5: Enter App password, and tap delete.

Your customer record is immediately permanently deleted. Steps to delete your Account if you have deleted your App:

Email hello@frongoch-gardencentre.co.uk
with your customer number to advise you would like your account to be deleted.

How we will use your personal information

By signing up to the app we will send you email communication unless otherwise stated. To update your preference to not receive communication from us via email please contact hello@frongoch-gardencentre.co.uk and request to opt out of this.

By joining up to the Loyalty and providing your personal data listed above, you agree to your name, date of birth, postal address, email address and other personal data you supply (‘personal data’) being used by Fron Goch Garden Centre for the following purposes:

To organise and administer the scheme, your application and your account;

with your agreement, to send you information regarding your Loyalty Card (if you have subscribed to our Loyalty Card), including your statement, vouchers and coupons, details of events and any other information that we believe will be of interest to you (you can cancel your Loyalty Card membership at any time by contacting hello@frongoch-gardencentre.co.uk);

To send you non-marketing commercial communications;

To send you goods purchased through our website, in-store or by phone;

To send you email notifications that you have specifically requested;

With your agreement, send you birthday vouchers by post or email (you can unsubscribe to these at any time by emailing info@frongoch-gardencentre.co.uk or by clicking unsubscribe on the email hello@frongoch-gardencentre.co.uk;

With your agreement, send you marketing communications by post or email (you can unsubscribe to these at any time by clicking unsubscribe on the email);

To deal with enquiries and complaints made by or about you relating to our website, reward card scheme or business;
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Retaining Personal Information

We will hold your personal data on our systems for as long as is necessary to administer your membership with the Loyalty. If you cancel your registration as a member we will mark your record on our database and retain your details for administration purposes prior to deletion before the end of any period required by law.

Security of Personal Information

Your personal data shall be held and stored on secure and encrypted computers. The Loyalty confirms that it has in place adequate safety and security measures to keep your personal information safe and secure in accordance with its obligations under the law.

Access to Personal Data and Correction

You have the right to request a copy of the personal information that we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please contact hello@frongoch-gardencentre.co.uk.

Data Protection Registration

We are registered as a data controller with the UK Information Commissioner’s Office.
Our data protection registration number is: as advised

This website is owned and operated by Fron Goch Garden Centre.
We are registered in England and Wales under registration number 4515430, and our registered office is at:
Fron Goch Garden Centre. Pant Road. Caernarfon. LL54 5RL

Our principal place of business is at Fron Goch Garden Centre

You can contact us by post, using the postal address; Fron Goch Garden Centre, Pant Road, Caernarfon. LL54 5RL; by telephone, on 01286672212 ; or by email, using hello@frongoch-gardencentre.co.uk