From time to time you may have questions about our products or services. If we haven’t mentioned it below, please feel free to get in touch with our team.
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FAQ
What should I do if I want to cancel my order?
To cancel your order you should phone us on 01286 672212 and if we have not already sent your order to you we will cancel it and refund any payment taken. If your order has already been sent you have the right to cancel your order within 28 days of delivery. You must take reasonable care of the goods while they are in your possession and you must not use them. We will only refund the purchase price when we have received the goods from you in an undamaged state. Returns will be at your cost unless there has been an error with your delivery or you have received damaged goods. The ability to cancel your order does not apply to goods which have been worn, washed or otherwise used. This does not affect your statutory rights.
What should I do if I receive faulty goods?
If you discover the goods are faulty you must notify us within 7 days of the date of delivery or within a reasonable period of time (if the defect was not readily apparent). We may inspect the goods, either by arranging to have the goods returned to us or asking you to email us photo(s) of the damaged goods. If we agree with you that the goods are faulty and the fault was not caused by your neglect or misuse of the goods, we will, at your choice, replace, refund or repair (if possible) the faulty goods at no cost to you. We will refund any reasonable costs you prove that you have incurred in returning the faulty goods to us. We recommend that you keep postal and packaging receipts for this purpose.
What should I do if my delivery is incorrect?
If we send you incorrect goods you should notify us as soon as you discover the error and within a reasonable period of time. We will arrange for our courier to collect the goods from you or ask you to return the goods to us by post. The correct items will then be dispatched as soon as possible
When will my money be refunded to me?
Your money will be refunded back onto your card as soon as we are in receipt of the goods and refunds normally take 1-2 working days to reach your account. We will issue the refund to the card which was used to place the order.
Can I bring my dog? Our dog policy.
We do allow dogs in the garden centre, conservatory seating area of the restaurant and restaurant patios.
We ask that dogs are not taken into the servery and general seating areas of the restaurant.
Assistant dogs are allowed in all areas.
Dog Etiquette.
Keep your dog on a lead at all times.
Never leave your dog unattended.
Please clean up after your dog if necessary and inform a member of staff.
Any damage caused by your dog must be paid for.
Please be considerate to other customers – not everyone is comfortable around dogs.
If your dog is barking, please attempt to quiet them and take them outside if necessary.
Owners are responsible for other people’s safety, especially children, who may approach your dog.
Dog water bowls are situated next to the bike racks and on the restaurant patios. Dog treats may be purchased in the restaurant
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